Frequently Asked Questions

We're on hand to answer all your frequently asked questions.
Need to know anything else, drop us a line right here.

 

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ABOUT BREW

Q. Who is Brew Tea Company?
A. First off, hello! Brew Tea Company was started by Aideen and Phil in Liverpool back in 2012. Since then, we've added a few more folks and moved to a new Tea HQ in Manchester.

Q. Can I visit Tea HQ?
A. 'Course you can, let us know you're dropping by and we'll have a cup of tea waiting. We'll give you the grand tour and show you how we get things done.

 

 

YOUR ACCOUNT

Q. I can't log in.
A. If you're a stockist and have an account already, make sure you're using the same email address we set you up with. Still can't get in? Give us a shout.

Q. I'm an existing stockist opening a new site - how do I add them to my account?
A. Always let us know if you're opening a new site so we can send you all the kit and tea you'll need. We'll add the new address to your account as well.

Q. I want to become a stockist.
A. Glad to hear you're interested in making tea awesome. Fill in our form here or pick up the phone and our sales folks will get the ball rolling.

 

 

ORDERS

Q. How do I change something on an order I've just placed?
A. We'll change it for you, give us a shout on 08433 092 166 as soon as you can so we can get it taken care of.

Q. Something was missing/wrong on my order.
A. Sorry about that, we'll take care of it. Bob us a call on 08433 092 166 to let us know so we can get that sorted out straight away.

Q. I'd like some POS for my site.
A. We're working on a fresh set of POS at the moment, but click here to drop us a note to let us know you'll want some when it's ready.

 

 

DOSH AND DEALS

Q. I'm a stockist that pays on account, how does this work at the checkout?
A. We've got you covered. If you usually pay on account, you still will - you won't need to pay for your orders at the checkout.

Q. What are Brew Coins?
A. Brew Coins are our rewards scheme. Every time you spend on the website, you'll get these coins added to your account - 1 Brew Coin for every £1 spent. They equal roughly 10% off so you can use them to get money off your orders. Find out more here.

 

 

SHIPPING

Q. When will I get my order?
A. We don't want to keep you waiting, so all orders placed before 2pm ship the same day with DPD Next Working Day delivery. We also have Saturday delivery if you need tea in a pinch.

Q. How much does shipping cost?
A. It's totally free when your order is £130 or above. For any orders below, we'll add £10 onto your order at the checkout to cover the shipping.

 

  

TEA TRAINING

Q. I'm interested in tea training for my team.
A. We're currently busy working on our awesome Tea 101 training resources, both for training sessions and online lessons. They'll be ready early 2019, so click here to let us know you're interested in booking some training in.